CallOnTheGo is deeply committed to maintaining full compliance with all applicable telecommunications regulations in the United States. Operating an auto-dialer platform carries significant legal obligations under federal and state law. This Compliance page outlines our standards, protocols, and commitments.
1. Telephone Consumer Protection Act (TCPA)
The Telephone Consumer Protection Act, 47 U.S.C. 227, is the primary federal statute governing our industry. CallOnTheGo is built to ensure users can meet TCPA requirements. Key elements include:
- Prior express written consent is mandatory for autodialed calls to wireless numbers and prerecorded calls to residential lines
- Consent records must be logged, timestamped, and auditable by both users and regulators
- Clear opt-out instructions must be provided in every automated communication
- Opt-out requests must be honored within the legally required timeframe
- Strict calling hour restrictions (8:00 AM to 9:00 PM recipient local time) must be observed
- Accurate caller ID must be transmitted with every call
2. Federal Communications Commission (FCC) Regulations
We comply with all Federal Communications Commission regulations, including:
- Truthful caller ID transmission and automatic number identification
- Call frequency and pattern limitation requirements
- Emergency communication exemptions and protocols
- Regulatory reporting and record-keeping obligations
- FCC consent and disclosure requirements (FCC 03-153, FCC 12-21, FCC 15-38)
3. Do Not Call (DNC) Registry Compliance
Respect for consumer do-not-call preferences is a foundational principle of our service:
- Real-time DNC scrubbing against the National Do Not Call Registry before every campaign
- Screening against state-specific DNC registries where applicable
- Honoring internal do-not-call lists maintained by our users
- Retention of scrubbing evidence for regulatory review
- Processes to handle user-generated internal DNC list requests within 10 business days
4. Federal Trade Commission (FTC) Telemarketing Rules
We support FTC Telemarketing Sales Rule compliance, including:
- Proper disclosure of seller identity and nature of goods/services
- Honoring do-not-call requests within 30 days
- Restricted calling hours for telemarketing communications (8:00 AM to 9:00 PM recipient local time)
- Payment restrictions for certain types of transactions
- Maintenance of internal do-not-call lists
5. State-Specific Regulations
In addition to federal requirements, CallOnTheGo supports compliance with state-specific telemarketing and communications laws, including:
- State do-not-call registries and enhanced restrictions
- State consumer protection and unfair/deceptive acts statutes
- State-specific consent standards that may exceed federal requirements
- Licensing or registration requirements for telemarketing in certain jurisdictions
- State private rights of action for TCPA violations
6. STIR/SHAKEN Caller Authentication
CallOnTheGo implements STIR/SHAKEN (Secure Telephone Identity Revisited / Signature-based Handling of Asserted Information Using Tokens) caller authentication technology to help combat caller ID spoofing and verify call authenticity. This helps:
- Verify the authenticity of caller ID information transmitted through our platform
- Reduce the impact of illegal robocalls and spoofed numbers
- Improve trust and call answer rates for legitimate callers
- Meet FCC requirements for voice service providers
7. Record Keeping and Documentation
We maintain comprehensive records to support compliance audits and regulatory inquiries:
- Consent Documentation: Timestamped records of all obtained consents, stored securely
- Call Detail Records: Complete call logs including number, time, duration, and outcome
- DNC Scrub Records: Evidence of DNC list scrubbing before each campaign
- Opt-Out Handling: Records of opt-out requests and their resolution
- Complaint Logs: Documentation of all spam complaints and resolutions
- Compliance Training: Records of staff training on applicable regulations
8. Compliance Support Tools
CallOnTheGo provides built-in tools to help users maintain compliance:
- Consent management dashboard with exportable audit trails
- Real-time DNC scrubbing integrated into campaign workflows
- Automated time-zone validation to ensure legal calling hours
- Caller ID management and verification
- Opt-out tracking and management across campaigns
- Compliance reporting and analytics dashboards
9. Training and Awareness
We provide resources to help our users understand and meet their compliance obligations, including:
- TCPA and FCC compliance guides and documentation
- Best practice recommendations for consent acquisition and management
- Regular updates on regulatory changes and new requirements
- Compliance training materials and webinars
- Consultation resources for complex compliance questions
10. Incident Response and Violation Reporting
In the event of a compliance violation or alleged violation:
- We investigate all reports promptly and thoroughly
- We cooperate fully with regulatory inquiries and audits
- Users found to violate compliance requirements may face account actions
- Affected parties are notified where required by law
To report a compliance concern or suspected violation, contact: abuse@callonthego.com
11. Third-Party Vendor Compliance
We expect all service providers, suppliers, and partners to meet or exceed our compliance standards. We conduct due diligence on all vendors and maintain contractual obligations for regulatory compliance.
12. Continuous Improvement
Compliance is an ongoing commitment. CallOnTheGo:
- Monitors regulatory developments at federal and state levels
- Updates technical systems and policies to address new requirements
- Conducts periodic internal audits and assessments
- Solicits feedback from users to improve compliance tools and workflows
13. Contact Information
For compliance questions, partnership inquiries, or regulatory matters, contact our Compliance Team at:
Email: compliance@callonthego.com
Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL
Phone: (888) 453-6006