CallOnTheGo is committed to maintaining full compliance with all applicable telecommunications regulations. We understand the importance of compliance in the auto-dialer industry and work diligently to ensure our platform meets or exceeds all regulatory requirements.
1. TCPA Compliance
The Telephone Consumer Protection Act (TCPA) is the primary federal law governing telemarketing and automated calls. CallOnTheGo is fully compliant with TCPA requirements:
- Prior Express Written Consent: Required for autodialed or prerecorded calls to wireless numbers and for autodialed or prerecorded telemarketing calls to residential lines
- Opt-Out Requirements: All automated messages must include an automated opt-out mechanism
- Calling Time Restrictions: Calls may not be made before 8 AM or after 9 PM local time
- Caller ID: Accurate caller identification is required for all calls
2. FCC Regulations
We comply with all Federal Communications Commission (FCC) regulations, including:
- Truthful caller ID information
- Call frequency limitations
- Emergency call exemptions
- Do Not Call (DNC) registry compliance
3. Do Not Call List Compliance
CallOnTheGo maintains strict compliance with Do Not Call regulations:
- We scrub all call lists against the National Do Not Call Registry
- Business-to-business exemptions are properly maintained
- Established business relationships are tracked and managed
- Internal DNC lists are honored
4. State Regulations
In addition to federal requirements, we comply with state-specific regulations including:
- State-specific do-not-call registries
- State consumer protection laws
- Telecommunications carrier rules
- State-by-state consent requirements
5. Industry Best Practices
We follow industry best practices and guidelines from:
- CTIA (Cellular Telecommunications Industry Association)
- ACA International (Association of Credit and Collection Professionals)
- Digital Marketing Association
6. STIR/SHAKEN
CallOnTheGo implements STIR/SHAKEN caller authentication technology to help prevent caller ID spoofing and ensure call authenticity.
7. Record Keeping
We maintain comprehensive records of:
- Consent documentation
- Call records and logs
- DNC scrub results
- Complaint handling
8. Compliance Support
CallOnTheGo provides tools and resources to help users maintain compliance, including:
- Consent management tools
- Do Not Call list scrubbing
- Call scheduling features
- Compliance documentation
9. Contact
For compliance questions or concerns, contact us at:
Email: compliance@callonthego.com
Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL