This Acceptable Use Policy ("AUP") outlines the rules, standards, and guidelines governing the use of CallOnTheGo's Services, including our website, mobile applications, auto-dialer platform, APIs, and related tools. By using our Services, you agree to comply with this policy. Compliance with this AUP is necessary to maintain a safe, reliable, and legally compliant platform for all users.
1. Purpose and Scope
The purpose of this AUP is to ensure a safe, reliable, and lawfully operated service for all users, customers, and partners. This policy applies to all users of our Services, including registered account holders, trial users, and API consumers. This policy is in addition to, and does not replace, our Terms of Service and Privacy Policy.
2. Permitted Use
CallOnTheGo services may be used for legitimate, lawfully compliant business communications, including but not limited to:
- Outbound sales calls and lead engagement through our auto-dialer platform, conducted in full compliance with TCPA, FCC, and state regulations
- Customer service and support communications with existing customers
- Appointment reminders, follow-ups, and service notifications
- Internal business communications and team coordination
- Marketing communications where proper prior express written consent has been obtained from all recipients
- Debt collection calls made in strict compliance with the Fair Debt Collection Practices Act (FDCPA) and applicable state laws
- Political and charitable communications where legally permitted and properly disclosed
3. Prohibited Activities
The following categories of activity are strictly prohibited. Violations may result in service restrictions, account termination, legal action, or regulatory reporting.
3.1 Illegal Activities
- Using the Services for any unlawful purpose or in violation of any local, state, national, or international law or regulation
- Harassment, threats, intimidation, or stalking of any individual through our platform
- Fraud, identity theft, or deceptive business practices
- Violations of TCPA, FCC, FTC, or any other communications or consumer protection regulations
- Use for pyramid schemes, Ponzi schemes, or other fraudulent investment schemes
- Impersonation of any person, business, or government entity
3.2 Spam and Unsolicited Communications
- Sending unsolicited or unauthorized communications of any kind
- Using purchased, harvested, scraped, or otherwise improperly obtained contact data or phone numbers
- Autodialing or prerecording calls to recipients without obtaining and documenting prior express written consent
- Calling numbers listed on the National Do Not Call Registry without a valid exemption and proper documentation
- Sending communications to recipients who have previously opted out of future communications
- Intentionally circumventing opt-out mechanisms or suppressing opt-out signals
3.3 Network and Platform Abuse
- Attempting to gain unauthorized access to our systems, networks, data, or other users' accounts
- Introducing viruses, malware, ransomware, spyware, or other malicious code into our platform
- Attempting to bypass security measures, rate limits, or technical controls
- Interfering with or disrupting the integrity, performance, or availability of our Services
- Reverse engineering, decompiling, disassembling, or attempting to extract the source code of our software
- Using automated scripts, bots, or scrapers to access our Services in ways that circumvent intended functionality
- Reselling or sublicensing access to our Services without authorization
3.4 Content Restrictions
- Transmitting defamatory, obscene, harassing, hateful, or otherwise offensive content
- Promoting discrimination, hate speech, or violence against protected groups
- Distributing adult content without proper age verification mechanisms
- Infringing on copyright, trademark, trade secret, or other intellectual property rights
- Collecting, storing, or misusing another person's personal data without lawful basis
4. Compliance Requirements
All users must adhere to the following compliance standards when using our Services:
- TCPA Compliance: Obtain prior express written consent before initiating autodialed or prerecorded calls and maintain verifiable consent records
- DNC Compliance: Screen all call lists against National and state DNC registries before initiating campaigns
- Time Restrictions: Restrict automated calls to between 8:00 AM and 9:00 PM recipient local time
- Caller ID: Transmit accurate caller identification with every call
- Opt-Out: Provide functional opt-out mechanisms in all automated communications and honor requests promptly
- Record Keeping: Maintain records of consent, call logs, and DNC scrubbing results as required by law
- Content Accuracy: Ensure all messages are truthful, accurate, and substantiated
- Privacy: Treat recipient data with care and in accordance with applicable privacy laws
5. Security and Account Responsibilities
Users are responsible for maintaining the security and integrity of their accounts:
- Use strong, unique passwords and protect credential confidentiality
- Enable multi-factor authentication where available
- Report unauthorized access, lost devices, or suspected account compromise immediately
- Do not share account credentials with unauthorized users
- Review account activity regularly and report suspicious behavior
- Terminate or deactivate accounts when no longer needed
6. Resource Usage and Fair Use
To ensure platform stability for all users:
- Do not exceed your subscription plan's usage limits or abuse system resources
- Do not engage in practices designed to monopolize platform capacity or degrade service for others
- Cancelled or suspended accounts should be reported to prevent unauthorized access
- Report bugs and vulnerabilities through proper channels, do not exploit them
7. Intellectual Property and Data Ownership
Users retain ownership of their own data. You may not:
- Upload contact lists or data that infringes third-party rights
- Share proprietary information obtained through our Services without authorization
- Use our branding, trademarks, or logos without prior written approval
- Create derivative works based on our platform or documentation
8. Monitoring and Enforcement
CallOnTheGo reserves the right to monitor usage of our platform for compliance with this AUP. Monitoring may include automated systems, manual review, and complaint investigation. We may take the following actions for AUP violations:
- Issuance of warnings and required corrective action
- Rate limiting or throttling of messaging and calling volumes
- Campaign filtering or blocking
- Temporary suspension of account privileges
- Account termination
- Disclosure of information to law enforcement or regulators as required by law
9. Reporting Violations
To report any suspected violation of this AUP, contact us at:
Email: abuse@callonthego.com
Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL
We treat all reports seriously and investigate promptly. Please provide as much detail as possible, including relevant dates, communications, and account information.
10. Updates to This Policy
This Acceptable Use Policy may be updated periodically to reflect changes in technology, regulations, or our Services. We will notify you of material changes through email or prominent notice on our website. Continued use of our Services following any modification constitutes your acceptance of the updated AUP.