CallOnTheGo enforces a strict anti-spam policy to comply with federal and state telecommunications regulations and to protect the integrity of our platform. We are committed to maintaining a reputable, compliant, and efficient communication ecosystem for all users. This policy applies to all communications sent through our Services, including outbound voice calls and email campaigns. This policy does not apply to SMS communications, as CallOnTheGo does not provide SMS messaging services.
1. Policy Overview
The purpose of this Anti-Spam Policy is to ensure that all communications initiated through CallOnTheGo's auto-dialer platform are lawful, consensual, and desired by the recipients. We take proactive measures to detect, prevent, and eradicate spam in all its forms.
2. Regulatory Compliance
2.1 Telephone Consumer Protection Act (TCPA)
Under 47 CFR 64.1200, the TCPA requires prior express written consent for autodialed calls to wireless numbers and prerecorded telemarketing calls. CallOnTheGo enforces the following TCPA requirements:
- All users must obtain and maintain verifiable, written consent records before initiating autodialed or prerecorded outbound calls
- Consent documentation must include disclosure that the recipient will receive calls using an auto-dialer
- Double opt-in is strongly recommended for high-volume campaigns
- Consent must be freely given, specific, informed, and unambiguous
- Revocation of consent must be honored within the timeframe required by law
2.2 Federal Communications Commission (FCC) Rules
CallOnTheGo supports compliance with FCC rules governing autodialers, prerecorded messages, and telemarketing. This includes accurate caller ID transmission, compliance with call time restrictions (8:00 AM to 9:00 PM recipient local time), and proper identification of the calling party.
2.3 National Do Not Call (DNC) Registry
A central component of our anti-spam policy is strict adherence to the National Do Not Call Registry. Users must:
- Scrub all call lists against the National DNC Registry before initiating campaigns
- Maintain records of scrubbing activities for audit purposes
- Honor internal do-not-call requests within 10 business days
- Refrain from calling numbers listed on the DNC Registry unless an established business relationship (EBR) exemption applies and is properly documented
3. Prohibited Communications
The following types of communications are strictly prohibited:
3.1 Unsolicited Communications
- Calls to recipients who have not provided express written consent
- Communications to individuals on the National or state Do Not Call Registry without a valid exemption
- Use of purchased, harvested, or scraped contact lists
- Continued contact after a recipient has requested to opt out
3.2 Deceptive Practices
- Misrepresentation of the caller's identity or business name
- False or misleading caller ID information
- Deceptive subject lines or introductory messages
- Bait-and-switch tactics or fraudulent offers
3.3 High-Risk Campaigns
- Promotion of illegal goods or services
- Get-rich-quick schemes, pyramid schemes, or fraudulent investment opportunities
- Unlicensed healthcare or financial services marketing
- Any communication that violates FTC telemarketing rules
3.4 Harassment and Abuse
- Repetitive calls to individuals who have declined engagement
- Threats, intimidation, or coercion
- Intentionally blocking or impairing opt-out mechanisms
- Call bombing or flooding of telephone lines
4. Monitoring and Enforcement
CallOnTheGo employs automated monitoring systems to detect spam patterns and enforce our Anti-Spam Policy. Monitoring includes:
- Real-time analysis of send rates, call volumes, and connection patterns
- Complaint tracking and reputation scoring
- Validation of consent records before campaign launch
- Calling time compliance verification (8 AM to 9 PM recipient local time)
- Detection of invalid, disconnected, or blacklisted phone numbers
- Anomaly detection for unusual messaging patterns or behavioral deviations
4.1 Enforcement Actions
Violations of this Anti-Spam Policy may result in:
- Written warning and required corrective action
- Rate limiting or throttling of outbound communications
- Temporary suspension of calling or messaging privileges
- Account termination and data deletion
- Reporting to appropriate regulatory authorities where required
- Notification to affected recipients and industry organizations
4.2 Appeals
Users who believe they have been subject to enforcement action in error may appeal by submitting documentation demonstrating compliance to abuse@callonthego.com. Appeals will be reviewed within 5 business days.
5. User Responsibilities
Users of CallOnTheGo services are responsible for ensuring their communications comply with this policy and all applicable laws. Users must:
- Maintain auditable consent records for all recipients contacted through our platform
- Scrub call lists against the National Do Not Call Registry before each campaign
- Include clear caller identification and purpose in introductions
- Provide functional opt-out mechanisms in prerecorded messages
- Honor opt-out requests within 10 business days
- Restrict calling to legally permitted hours (8:00 AM to 9:00 PM recipient local time)
- Review and understand applicable federal and state laws before launching campaigns
- Monitor compliance through our platform's reporting tools
- Respond promptly to spam complaints and abuse reports
6. Spam Detection Technologies
CallOnTheGo employs a multi-layered spam detection architecture, including:
- Consent Verification Engine: Validates that proper consent documentation exists before allowing campaign dispatch
- DNC Screening: Real-time screening against National and state DNC registries and internal blacklists
- Pattern Analysis: Machine learning algorithms identify abnormal calling patterns, high complaint rates, and suspicious list characteristics
- Content Analysis: Automated scanning for prohibited content in prerecorded messages and call scripts
- Reputation Management: Ongoing monitoring of user reputation scores based on complaint ratios, call completion rates, and regulatory standing
7. Reporting Spam
CallOnTheGo maintains a dedicated abuse and spam reporting channel. If you believe you have received a spam call or message in violation of this policy, please report it to us:
Email: abuse@callonthego.com
Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL
Reports will be investigated within 48 hours. Please include the date, approximate time, phone number, and any relevant description of the communication.
8. Cooperation with Regulators
CallOnTheGo cooperates fully with regulatory authorities, including the FCC, FTC, and state attorneys general, in investigating complaints and enforcing telecommunications laws. We may provide user data, call logs, consent records, and other relevant information in response to valid legal process.
9. Limitation of Liability Disclaimer
CallOnTheGo provides tools and infrastructure to facilitate compliant communications, but we are not responsible for how individual users configure, operate, or utilize our platform. Users indemnify and hold harmless CallOnTheGo from any regulatory fines, penalties, private causes of action, or damages arising from the user's non-compliant use of our Services.
10. Policy Review
This Anti-Spam Policy is reviewed and updated quarterly to reflect evolving regulations, technology, and industry best practices. Material changes will be communicated via email and website notification.