CallOnTheGo enforces a strict anti-spam policy to comply with TCPA, CTIA, and to protect our network integrity. We are committed to maintaining a spam-free environment for all users.
1. Requirements
TCPA Compliance
Explicit prior express written consent is required for all SMS communications, per 47 CFR ยง 64.1200. Users must maintain verifiable consent records for all recipients.
CTIA Standards
We adhere to CTIA Messaging Principles, including:
- Clear sender identification
- Proper opt-out mechanisms
- Accurate message content
- Frequency guidelines compliance
Prohibited Actions
- Sending unsolicited messages
- Using deceptive content or subject lines
- High-volume messaging without prior approval
- Falsifying sender information
- Sending to harvested or purchased phone lists
2. Enforcement
Monitoring
We employ automated monitoring systems to detect spam patterns, including:
- High send rates
- Complaint spikes
- Invalid phone numbers
- Unusual messaging patterns
Violations
Violations may result in:
- Written warnings
- Rate limiting
- Account suspension
- Termination of service
3. User Responsibilities
Users of CallOnTheGo services must:
- Maintain verifiable consent records, auditable by CallOnTheGo
- Include opt-out instructions (e.g., "Reply STOP") in every message
- Honor opt-out requests within 10 business days
- Comply with carrier-specific rules and local laws
- Only message recipients who have consented to receive communications
4. Reporting Spam
To report suspected spam or violations, contact us at:
Email: abuse@callonthego.com
Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL
We investigate all reports within 48 hours.
5. Disclaimer
CallOnTheGo is not liable for user-generated spam or any resulting regulatory fines. Users indemnify CallOnTheGo for regulatory penalties arising from their actions.